Last updated: April 2026
At visaportal.com (operated by POWR GmbH), we strive to provide excellent visa processing services. We understand that circumstances may change, and we have established the following refund policy to ensure transparency and fairness.
Right of Withdrawal: As a consumer in the EU, you have a 14-day right of withdrawal. For full details, please see Section 4 of our Terms and Conditions. Please note that the right of withdrawal expires once your application has been submitted to the government authority.
Refund eligibility for electronic visa applications depends on the processing stage of your application:
If you selected a Rush or Super Rush processing speed, the additional fee for the expedited service is non-refundable once our team has begun prioritized processing of your application.
If your visa application is rejected by the government authority:
To request a refund, please contact our support team:
Email: support@visaportal.com
Refund requests must be submitted within 3 months of the original order date. Orders older than 3 months are not eligible for a refund. Inactive orders (no applicant activity for 3 months) may be automatically cancelled.
Once a refund is approved, refunds are processed within 3 business days. The refund will appear in your account within 5–14 business days, depending on your payment provider. Refunds are issued to the original payment method.
If you have any questions about our refund policy, please contact us:
POWR GmbH
Bremer Heerstraße 79
26135 Oldenburg, Germany
Email: support@visaportal.com
POWR GmbH and visaportal.com is officially authorized by the Department of Home Affairs of the Australian Government, to assist in the application and obtainment of travel, business and electronic visas, eVisa and ETA. We are registered with the Australia Department of Home Affairs under number 1386990.