Privacy Policy

Last updated: March 2026

POWR GmbH ("we", "us", "our"), operating visaportal.com, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our visa application services.

1. Data Controller

The data controller responsible for your personal data is:

POWR GmbH
Bremer Heerstraße 79
26135 Oldenburg, Germany
Email: support@visaportal.com
Managing Director: Tim Nicklas

2. Information We Collect

We collect the following categories of personal data necessary to process your visa application:

Identity Data: Full name, date of birth, gender, nationality
Passport Data: Passport number, issue date, expiry date, issuing country
Contact Data: Email address, phone number
Travel Data: Travel dates, purpose of visit
Payment Data: Payment method details (processed securely via our payment provider)
Technical Data: IP address, browser type, device information, cookies

3. How We Use Your Data

We process your personal data for the following purposes:

Processing and submitting your visa application to the relevant government authority
Communicating with you about your application status
Processing payments for our services
Providing customer support
Complying with legal obligations
Improving our services and website functionality

4. Legal Basis for Processing

We process your personal data based on:

Contract Performance: Processing is necessary to fulfill our service agreement with you
Legal Obligation: We are required to retain certain data for tax and regulatory purposes
Legitimate Interest: To improve our services and prevent fraud
Consent: For marketing communications (where applicable)

5. Data Sharing

We share your personal data only with:

Government Authorities: The Australian Department of Home Affairs and other relevant immigration authorities, as required for visa processing
Payment Processors: Secure third-party payment providers to process your transactions
Service Providers: Trusted partners who assist in operating our website and services, bound by strict data protection agreements

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

256-bit SSL/TLS encryption for all data transmissions
Encrypted storage of sensitive information
Access controls and authentication measures
Regular security assessments and updates

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Visa application data is typically retained for up to 3 years after your application is processed.

Copies of your passport (the uploaded bio-data page and, where applicable, your biometric photo) are treated as especially sensitive and are kept only for as long as needed to process your application: they are automatically and permanently deleted within 7 days of your application being completed, and in any case no later than 30 days after upload. After deletion we retain only the non-sensitive application record required for the legal and accounting purposes described above.

8. Your Rights (GDPR)

Under the EU General Data Protection Regulation, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Request limitation of processing
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@visaportal.com.

9. Cookies

We use cookies and similar technologies to enhance your browsing experience. Essential cookies are necessary for the website to function properly. Analytics cookies help us understand how visitors interact with our website. You can manage your cookie preferences through your browser settings.

11. Contact

For questions about this Privacy Policy or to exercise your data protection rights, contact us:

POWR GmbH
Email: support@visaportal.com

You also have the right to lodge a complaint with a supervisory authority. The competent supervisory authority for us is:

Die Landesbeauftragte für den Datenschutz Niedersachsen
Prinzenstraße 5
30159 Hannover, Germany
Website: www.lfd.niedersachsen.de